FAQs
What is the minimum age?
There is no minimum age provided at least one person is over 18 and responsible for the rest of the group.
How many people can come onboard?
Our Berry Boats hold 6 people. This includes children and babies.
Why are all-male groups not allowed?
We received a high volume of complaints from other users of Cardiff Bay citing antisocial behaviour and foul language. To protect the wildlife and the experience of other visitors, we no longer accept same-sexed male groups. We invite you to bring female relations along for a day out with you!
Can I change the date or time?
We will do our best to meet requests for slot changes with at least 24 hours notice. If it is a busy day, we may not be able to make an alteration if we cannot resell the slot.
I was late for my slot, can I get a refund?
If you are late, it causes a knock-on effect for other bookings. On busy days, we will have to turn you away without a refund. Please arrive in advance for your briefing.
What if I return to Mermaid Quay late?
The crew will inform you of your return time. If you return late, your deposit of £50 will NOT be returned to you.
Can I bring a dog onboard?
Yes! You are very welcome to bring your pet onboard. They must stay onboard at all times and remain your responsibility.
Do you take cash?
No, we do not take cash. You must book online beforehand to read and agree to all health and safety information.
I haven’t received my refund. Why is this?
Refunds typically take 3-5 business days to show in your account. If you haven’t received your deposit back, it may be because you went over your time or damaged the boat.