What is the minimum age?
There is no minimum age provided at least one person is over 18 and responsible for the rest of the group.
How many people can come onboard?
Our Berry Boats hold 6 people. This includes children and babies.
Why are male groups not allowed?
We received a high volume of complaints from other users of the waters of Cardiff Bay citing use of foul and vulgar language against them along with other antisocial behaviour, our boats were also significantly damaged and misused upon return with safety equipment thrown in the water and there were reports of causing distress to wildlife.
Behaviour such as this is unacceptable to us and other businesses in Cardiff Bay.
It is not feasible for us to conduct background checks on our customers and making judgements on customers is not a practice our staff should have to undertake.
We found it necessary to take steps to stop same sexed groups from using our boats but have since found that all-female groups are more considerate and well behaved when compared to all-male groups.
We want as many people to use our boats as possible, it is a great experience to have the chance to drive your own boat, especially for the first time, but it simply is not viable for us to take such risks and after an incident has happened makes it too late.
So please do not blame our staff and if you really want to hire one of our boats bring female relations for a day out with you.
Behaviour such as this is unacceptable to us and other businesses in Cardiff Bay.
It is not feasible for us to conduct background checks on our customers and making judgements on customers is not a practice our staff should have to undertake.
We found it necessary to take steps to stop same sexed groups from using our boats but have since found that all-female groups are more considerate and well behaved when compared to all-male groups.
We want as many people to use our boats as possible, it is a great experience to have the chance to drive your own boat, especially for the first time, but it simply is not viable for us to take such risks and after an incident has happened makes it too late.
So please do not blame our staff and if you really want to hire one of our boats bring female relations for a day out with you.
Can I change the date or time?
We will do our best to meet requests for slot changes. However, sometimes it is not always possible and requires at least 24 hours notice. If it is a busy day, with back to back bookings, we may not make an alteration if we are not able to resell your slot.
I was late for my slot, can I get a refund?
We ask people to arrive in advance so that we can brief you and fit safety equipment correctly without rushing. If you are late it means that the group booked after you will then also be late causing a knock on effect. If it is a quiet day we will try to accommodate you, but on busy days we will have to turn you away without a refund.
The time want is not showing?
This is likely because the slot you are trying to book is either booked already or it is to close to that allowed time to book online.
Can I stay on the boat longer by booking more slots?
Sadly no, there are set times for the boats to allow for refuelling and maintenance.
The last thing we want is for anyone to get stuck!
What if I return to Mermaid Quay late after driving the boat for my allotted time?
The crew will clearly inform you of your return time. If you return late your deposit of £50 will NOT be returned to you.
Do you take cash?
No, we do not take cash. You must book online before hand in order to read all health and safety information. You can book online here.
Can I bring a dog onboard?
Yes of course! You are very welcome to bring your pet onboard, however, we do not have any responsibility for your furry friend! They MUST stay onboard the boat at all times.
What's the cancellation policy?
You will not be able to receive a refund if you cancel within 24 hours of your booking. There may be an admin fee if your booking has to be moved to a different day.
I haven't received my refund. Why is this?
When issuing a refund, it will take a number of days to show up back in your bank account. The standard in 3-5days (may be more dependent on bank). If you still have not received your deposit, it may well be that you went over your allotted time or damaged the boat in some way.